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Contacting CheX Systems

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You can request a copy of your report online using the ChexSystems Consumer Center. It will be mailed to you in approximately three to four weeks.
You can also request a copy of your report by writing to ChexSystems or by sending a fax:

ChexSystems
12005 Ford Road, Suite 600
Dallas, TX 75234-7253
Fax: (972) 241-4772

Instructions can be heard by calling:
(800) 428-9623 or
(972) 280-8585

Customer service:
(800) 513-7125, Option 1 for English, then Option 5 for customer service.

 

If you indicate that you have been denied an account at a bank or credit union within the past 60 days, then you are eligible to recieve your report free. Otherwise there is an $8 charge. We've been told that ChexSystems doesn't verify that you truly were denied an account recently and will take you on your word as far as getting the report for free.

If you write or fax, then you need only to provide the following info:
Name, address, and Social Security Number (SSN).

ChexSystems also asks for additional information such as date of birth, driver's license number, prior addresses, etc., but please keep in mind that ChexSystems also performs collections and works closely with direct marketers. There is no valid reason that they need this information and will be able to locate your ChexSystems record just fine using only your name, address, and SSN.

It really shouldn't be this difficult to reach a human there, and ChexSystems' peers have learned their lesson after being sued by the FTC for failing to answer the phone. If you feel that ChexSystems also isn't answering the phone adequately, please let the FTC know.

   

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